Terms of sale

1. Who you are dealing with

These terms govern every purchase from ygkonnect.com and every order placed with us over WhatsApp. The seller is YG Konnect (Private) Limited, a company registered in Pakistan (CUIN 0341984, NTN J303479-8, STRN 3277876395341), registered office at Office No 6-D, Multan Industrial Estate, Phase-1, Multan, Pakistan ("we", "us").

Contact: info@ygkonnect.com · WhatsApp / phone +92 301 1199118.

By placing an order you accept these terms, our Privacy Policy, our Shipping Policy and our Refund Policy. If anything here conflicts with those policies, these terms prevail.

2. The site is in two languages

The shop is published in English and Urdu. Both are authored by us, not machine-translated, and we try to keep them identical in meaning. If the two versions of a product label, dosage or hazard statement differ, the English product label supplied by the manufacturer is the authoritative text, and you should contact us before use.

3. Who may buy

• You must be 18 or older and able to enter a binding contract under Pakistani law. You confirm this when you place an order and when you register an account.
• We deliver within Pakistan only, and only to the provinces our pesticide dealer licence covers. The checkout lists them and will not accept a delivery address outside them.
• YG Konnect is a licensed pesticide dealer (licence no. TEMP-PENDING, issued by Punjab, valid to 31 December 2027). Pesticides and related products are regulated under the Agricultural Pesticides Ordinance 1971 and the rules made under it. By ordering you confirm that you are buying for lawful agricultural use, that you will use the product only as directed on its registered label, and that you hold any licence your province requires for the quantity or category you are buying. We may refuse or cancel an order where we reasonably believe this is not the case.

4. Products, descriptions and availability

• We sell only products that are registered for sale in Pakistan and that carry a valid product code in our inventory system. A product that is withdrawn, de-registered or out of stock may disappear from the shop without notice.
• Descriptions, crop and pest lists, dosages and precautions are provided for guidance and are drawn from the manufacturer's registered label. Always read the physical label before use. Images are illustrative; pack design may change.
• Collections such as "Best sellers", "Our picks" or "Featured" are curated by our staff and are not sales rankings or quality claims.
• Ratings and review counts shown on the site are calculated from reviews we have received and moderated; the "farmers trust us" figure is a count of distinct customers with non-cancelled orders. We publish no figure we cannot derive from our own records.

5. Prices

• All prices are in Pakistani Rupees (PKR) and are the prices applicable to retail customers in Pakistan. Dealer pricing is not offered through the shop.
• The price you pay is the price calculated by our server at the moment you place the order, against the catalogue at that time. Prices shown in your cart are re-checked at checkout; if a price has changed, the checkout shows the new price before you confirm, and you may abandon the order.
• A "Sale" badge or a struck-through price shows the difference between a product's current price and its previous regular price. The percentage shown is the largest real discount in the catalogue at that time.
• Prices include any applicable taxes unless stated otherwise at checkout.
• If a price is obviously wrong because of a typing or system error, we may cancel the order and tell you before it is dispatched; if you have prepaid, we will refund in full.

6. Placing an order

6.1 Your order is an offer

Submitting the checkout form, or confirming an order with our staff over WhatsApp, is an offer to buy. The order number and the "order received" message confirm that we have received the offer; they are not yet acceptance.

6.2 When the contract is made

We accept your order, and the contract of sale is formed, when we dispatch the goods to the courier. Until then we may decline the order for any of the reasons in §6.3, in which case any money you have paid is refunded in full. A successful online payment confirms that your payment was authorised; it is not by itself acceptance of the order. If we decline an order paid online, the payment is refunded to the card or wallet it came from.

6.3 When we may decline or hold an order

• A product in the order has been withdrawn from sale or cannot be supplied from any of our depots.
• Payment has not been received in full for a prepaid order (§8).
• We cannot deliver to the address given, or the address is incomplete.
• We reasonably suspect fraud, resale in breach of §3, or a breach of these terms.
• A pricing error under §5.

If any one product in your order becomes unavailable while you are checking out, we refuse the whole order rather than silently sending a smaller one, so that what you receive is exactly what you confirmed.

6.4 Changing or cancelling an order

Orders cannot be edited or cancelled online. To change the address, quantities or payment method, or to cancel, contact us on WhatsApp or by phone as soon as possible and before the courier collects the parcel. Once the parcel has been collected by the courier it cannot be cancelled; it can only be returned under §9.

6.5 One order, one place

Orders are recorded only in our own system. We do not take orders through any other online marketplace, and anyone claiming to sell YG Konnect products through another site is not authorised by us.

7. Delivery

• Deliveries are made by TCS Courier or another courier we appoint. We will tell you the courier and the tracking number when the parcel has been collected.
• Delivery charge. Delivery is currently included in the product price for all orders. We reserve the right to introduce or change delivery charges; any change applies only to orders placed after it is shown at checkout. The total you pay, including any delivery charge, is always shown before you confirm payment.
• Dispatch. Orders received and, where prepaid, paid in full before 3:00 pm (Pakistan time) on a working day are normally handed to the courier the same day; others the next working day. Orders are not dispatched on public holidays.
• Delivery estimates shown on the site (typically 3 to 5 working days; up to 7 for remote areas) are estimates based on the courier's service levels, not guarantees. We will tell you if an order is delayed.
• Receiving the parcel. Someone must be available at the address to receive the parcel and, for Cash on Delivery, to pay the courier. Please check the parcel for leaks or damage in the courier's presence and refuse delivery of a visibly damaged parcel.
• Failed delivery. If the courier cannot deliver after reasonable attempts, the parcel is returned to us and the order is treated as cancelled. Prepaid amounts are refunded less any courier return charge actually incurred.
• Risk in the goods passes to you when the parcel is delivered to the address you gave. Title passes when we have received payment in full.
• Delivery restrictions. We do not deliver outside Pakistan, to PO boxes, or to addresses the courier cannot serve. Some products may not be shipped by air; this can lengthen delivery to the northern areas.

8. Payment

We offer Cash on Delivery and bank deposit today; online payment through XPay applies when it is shown at checkout. All amounts are in Pakistani Rupees. Our staff will never ask you for your full card number, CVV, wallet PIN or one-time passcode; anyone who does is not acting for us.

8.1 Cash on Delivery (COD)

You pay the courier the order total in cash when the parcel is delivered. The courier's receipt is your proof of payment.

8.2 Bank deposit / transfer

You transfer the full order total to the bank account shown at checkout and send us the deposit slip or transfer confirmation on WhatsApp. A prepaid order is not invoiced or dispatched until the full amount has been received and recorded by our accounts team. A part-payment holds the order; it is released when the balance arrives. If payment is not received within 7 days of the order we may cancel it.

8.3 Online payment (cards and mobile wallets) through XPay

• Online payments are processed by XPay by PostEx, a payment gateway certified to PCI DSS and regulated under the State Bank of Pakistan. The payment methods available (for example Visa and Mastercard debit and credit cards, and mobile wallets such as JazzCash and Easypaisa) are those shown at checkout at the time of your order.
• You enter your card or wallet details on XPay's secure payment page or in payment fields provided by XPay. Your card details do not pass through or get stored on our systems. Your bank or wallet provider may ask you to confirm the payment with a one-time passcode.
• Your order is confirmed as paid when XPay reports the payment successful. If the payment is declined or not completed, no order is placed and nothing is charged; you may try again or choose another method.
• The amount charged is the order total shown at checkout. The charge will appear on your statement under the descriptor YG KONNECT.
• By paying online you authorise us, through XPay, to charge the order total to the card or wallet you provide, and to credit refunds under §9 back to it. You confirm that you are the holder of, or authorised to use, that card or wallet.
• Online payments can be made only in PKR and only from within the methods XPay offers for Pakistan.

8.4 Order messages

We send order updates by WhatsApp to the mobile number on the order and, if you gave one, by email. We do not send SMS. Messages are about your order only (received, awaiting payment, payment received, dispatched, out for delivery, delivered, delayed, cancelled, return received, refund issued). You can reply to any WhatsApp message to reach our team. Replying STOP blocks all WhatsApp messages from us, including order updates; reply START to resume.

9. Damaged, wrong or defective goods; returns and refunds

Agricultural chemicals are hazardous goods and cannot be resold once opened. For that reason our returns are limited, and you should inspect the parcel at delivery.

9.1 Damaged or leaking in transit

Report within 48 hours of delivery on WhatsApp or by phone with photos or video of the parcel and the product. We will replace the product free of charge or refund it in full, at your choice where both are possible.

9.2 Wrong product or quantity

Report within 48 hours of delivery. Provided the product is unopened with its seal intact, we will exchange it free of charge or refund it.

9.3 Quality claims

Any claim that a product is defective in quality must be made in writing within 5 days of receipt, with the batch number, purchase details and a description of the problem. Our warranty is limited to replacement of the goods supplied, or a refund of the price paid if replacement is not possible. We do not warrant crop results, which depend on application, weather, timing and other factors outside our control.

9.4 What cannot be returned

Products whose seal has been broken or packaging opened, products damaged after delivery, and products bought in error where there was no fault on our side.

9.5 How refunds are paid

• Paid online (card or wallet): the refund is issued through XPay to the same card or wallet within 10 working days of approval. Your bank or wallet provider may take a further 5 to 10 working days to show it on your statement. We do not refund online payments in cash or to a different account.
• Cash on Delivery or bank deposit: the refund is paid by bank transfer to an account in the name of the person who placed the order, within 10 working days of approval. For COD orders this requires you to give us bank details.

The refund amount is decided by our staff against the goods actually returned and the money actually received; where part of an order is kept, only the returned part is refunded. Courier charges we have incurred may be deducted where the return is not due to our fault. Refunds are made only to the original payer.

9.6 Collection of returns

Where a return is approved we arrange collection through the courier or ask you to hand the sealed product to the courier. Do not post hazardous goods yourself.

9.7 Payment disputes and chargebacks

If you do not recognise a charge, or believe you were charged incorrectly, contact us first at info@ygkonnect.com or +92 301 1199118 with the order number and the last four digits of the card. Most issues are resolved within two working days. You remain free to raise a dispute with your bank or wallet provider. Where a chargeback is raised for an order that was delivered, we will provide the courier's proof of delivery and the order record as evidence. Chargebacks found to be fraudulent may lead to the account being closed and the matter referred to the authorities.

10. Safe use of products

• Read and follow the registered label and safety data for every product. Use the protective equipment the label requires. Keep products away from children, food and water sources.
• Information on the site, in articles or given by our team is general agronomic guidance and is not a substitute for the label or for advice from a qualified agronomist who has seen your field.
• You are responsible for the storage, handling, application, disposal and lawful use of the products after delivery, and for complying with pre-harvest intervals and residue limits. We are not liable for loss caused by use that departs from the label.

11. Accounts, reviews and other content

11.1 Accounts

• An account is optional; you can order and track as a guest. Registering requires your name, mobile number, email and a password, and the mobile number must be verified with a code we send over WhatsApp.
• Your account is personal to you and cannot be transferred to anyone else.
• Keep your password confidential. You are responsible for activity under your account. A sign-in lasts up to 7 days on a device. Signing out ends every sign-in of your account on every device; do this on shared devices. You can delete your account at any time from the account page (see the Privacy Policy, §9).
• Account pages show your orders; they do not let you change an order (see §6.4).
• We may suspend an account used in breach of these terms.

11.2 Reviews

• You may submit a review of a product you have used. Reviews are held for moderation and published only when approved; we may decline, edit for length, or remove a review, and we are not obliged to publish any.
• Do not include personal information about others, false claims, pricing or dosage advice that departs from the label, or anything unlawful. Reviews must be your own honest experience.
• By submitting a review you grant us a non-exclusive, royalty-free, perpetual licence to publish it on the site and in our materials under the name you provided.

11.3 Newsletter

Subscribing stores your email so we can send seasonal advisories and product alerts from time to time. We do not send promotional campaigns. Unsubscribe by contacting us.

11.4 Our content

The site, its text in both languages, images, logos, product photography and articles are owned by or licensed to us. You may not copy, scrape or reuse them except to view and order from the shop.

12. Our liability

• Nothing in these terms excludes liability that cannot be excluded under Pakistani law, including your rights under the applicable provincial consumer protection law.
• Subject to that, our total liability for any order is limited to the price you paid for that order, and our warranty is limited to replacement or refund of the goods as set out in §9.
• We are not liable for indirect or consequential loss, including loss of crop, yield, profit or market, or for loss arising from use of a product other than as directed on its label.
• We are not liable for delay or failure caused by events outside our reasonable control, including courier disruption, weather, strikes, regulatory action, internet or power failure, or unavailability of stock from the manufacturer.

13. Disputes and governing law

These terms and every order are governed by the laws of Pakistan. We will try to resolve any complaint with you directly; write to info@ygkonnect.com. If a dispute cannot be resolved, it shall be referred to arbitration under the Arbitration Act, 1940 (or the legislation that replaces it), seated at Multan, where our registered head office is located. This does not prevent you from exercising rights under any consumer protection law that applies to you.

14. Changes to these terms

We may update these terms. The version in force when you place an order is the one that applies to that order. Changes are posted on this page with a new "last updated" date.

15. Contact

YG Konnect (Private) Limited · CUIN 0341984 · NTN J303479-8 · STRN 3277876395341 Office No 6-D, Multan Industrial Estate, Phase-1, Multan, Pakistan Email: info@ygkonnect.com · WhatsApp / phone: +92 301 1199118